Client Services

Please have your account number ready when you call

Change of Address

For your protection all address changes should be faxed or emailed:
Fax: 425-656-2871
E-mail: diagnos@diagnostechs.com
Please send both your old and new information.

HIPAA Compliance

To ensure HIPAA compliance, we can only communicate Protected Health Information to our providers by using the contact information listed under each account. Please notify us in writing immediately if any contact information has been changed or updated. This will ensure quality of service and timely reporting of the test results.

For more information on HIPAA compliance, please visit www.hhs.gov/ocr/privacy/.
Diagnos-Techs HIPAA Privacy Practices Notice can be viewed here.

Ordering Tests

Please include your account number, test type and quantities needed. If you do not know your account number, please provide your name, address and phone number. Result turn-around time is typically five to seven working days from the date the specimens are received at Diagnos-Techs.

As a service to our clients, tests can be ordered online here.

Ordering Patient Brochures

Ways to Order

You may order up to 50 patient brochures at a time.

  1. Call toll free at 800-878-3787 or  direct at 425-251-0596
  2. Fax us at 253-398-2449
  3. Email dtishipping@diagnostechs.com
  4. Login to your account and click here
  5. Or download ready-to-print brochures by clicking here, where after logging in you will be able to choose the brochures you wish to download.

Physician Directory Service

Maximize your exposure with our online provider directory. When you apply for an account with Diagnos-Techs™, you will have the option to be listed in our provider directory. If you initially choose to opt-out of this service and wish to be added later, you are able to either change this setting yourself from your account or by calling Client Services at 800-878-3787. If you choose to list yourself, patients who view our website will have access to your contact information and may contact your office.

Education and Interpretive Support

Diagnos-Techs’ team of medical advisors are available via telephone to assist our licensed health care professional clients. They can answer questions about our laboratory tests and assist you in interpretation of test results. There is no additional fee to receive this service. Call 800-878-3787to schedule an appointment.

Diagnos-Techs’ medical support team provides more than 100 years of combined experience, embracing multiple disciplines and providing availability to all clients utilizing the company’s testing services. Distinguished physicians and surgeons work in harmony with seasoned naturopathic doctors. These doctors are available to assist any client of Diagnos-Techs to insure the best interpretation of the tests and effective results for the party of ultimate interest, the patient.

As part of our Continuing Education Program, Diagnos-Techs™ is excited to offer courtesy webinars and seminars for our provider clients. Our fast-paced, patient health-focused webinars are on the 2nd and 4th Thursday of each month. Webinars are live and are presented at 9:00 a.m. PST and again at 12 p.m. PST. For our webinar schedule and information on attending upcoming Diagnos-Techs™ webinars, please contact Client Services at 800-878-3787 or visit www.diagnostechs.com/Pages/UpcomingEvents. To view our previously recorded webinars, please visit the provider section of our website at www.diagnostechs.com/DTIClient/WebinarArchive (login required).

Our complimentary seminars are presented by the distinguished educational staff of our medical support team and offer the latest information on diagnostic medicine and clinical analysis. Previous topics have included Adrenal Dynamics in Functional Medicine, Sex Hormone Assessment and A Survey of Gastrointestinal Problems. Don’t miss your opportunity to expand your medical knowledge and stay on the cutting edge of medical science. For further information about our seminar topics and schedule, please visit our seminar page by clicking here, or contact our Client Services department by calling 800-878-3787 or email diagnos@diagnostechs.com.