Careers

DiagnosTechs is a dynamic company that is in a strong season of growth while making significant investments in technology and expertise. We are interested in professionals who want to take their career to the next level. Our work culture values personal respect, open dialog, and the tireless pursuit of progress.

Career opportunities with DiagnosTechs include laboratory, research and development, medical support, and administration. Our lab and R&D associates gain experience with the latest technology and techniques to propel career growth.

Administrative opportunities include client service, accounting, marketing and logistics. Review our current employment opportunities below. If you’re interested in joining DiagnosTechs but don’t see a current opportunity, please send us your resume with your professional interests, and we will add you to our talent network to be considered to future openings.

Located in Kent Washington and founded in 1987, DiagnosTechs is a pioneer and leader in saliva-based testing. Our top goals are to improve patient health, provide high–quality lab testing, and use samples collected noninvasive and without trauma to the patient. Saliva testing is a powerful tool for evaluating stress, hormone-related disease and health conditions, especially over time.  Our high–caliber employees and cutting-edge technologies have enabled us to continue to expand and improve our diagnostic testing repertoire. Our commitment to assisting healthcare professionals in restoring patients’ health and wellness is unsurpassed with over 1.2 million specimens tested per year.


Available Positions:


 

Clinical Microbiologist

Position Summary:

Under the direction of the Director of Microbiology Operations, this position will assist in the daily operations of a busy clinical and research microbiology department.

Essential Duties and Responsibilities:
  • Assist with the verification of test procedures performed as directed by Director of   Microbiology Operations
  • Maintain a quality control program appropriate for the testing performed and established parameters for acceptable levels of analytic performance. Ensure the levels are maintained throughout the entire testing process
  • Assist in resolving technical issues and ensuring that the correct remedial actions are taken whenever test systems deviate from the laboratory’s established performance specifications
  • Ensure that patient test results are not reported until all corrective actions have been completed and the test system is functioning properly
  • Make observations of routine patient test performance, including specimen preparation, processing and testing.
  • Assist with monitoring the recording and reporting of test results
  • Review intermediate test results or worksheets, quality control records, proficiency testing results and preventive maintenance records
  • Assist with observation of instrument maintenance and function checks
  • Assist with the assessment of test performance through testing previously analyzed specimens, internal blind testing samples or external proficiency testing samples
  • Monitor preparations for Laboratory Inspections by CAP, TJC, etc.
  • Other duties as assigned
Qualifications:
  • Demonstrate professional demeanor and portray company core values to providers and co-workers
  • Strong personal management skills, including time management, planning, organizing and delivery of results
  • Ability to maintain composure in stressful situations
  • Ability to communicate effectively in person and over the phone
  • Highly skilled in reviewing, compiling and reporting information that is accurate and complete
  • Patient, friendly, and out-going personality; work well with all types of people
Minimum Education/Experience Requirements:
  • Bachelor of Science degree in either Microbiology, Medical Technology, Bacteriology or related
  • M(ASCP) certification or equivalent
  • 10+ years of handling high complexity testing within the specialty of Microbiology including the subspecialty of Bacteriology and Molecular Biology

MI: 0495
If you would like to apply for this position, please email your CV and a cover letter with “Clinical Microbiologist” in the subject line to resume@diagnostechs.com

NO CALLS FROM RECRUITERS OR TEMPORARY AGENCIES PLEASE.
This position is direct hire only.

DiagnosTechs is an equal opportunity employer and values diversity at our company.  We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Benefits
Benefits include Medical, Dental, and Vision coverage as well as a participation in the company sponsored life insurance, 401K and flexible spending accounts, as well as paid vacation, paid holidays, and sick leave.


 

Client Services Representative

Position Summary:

DiagnosTechs Laboratory is seeking a Client Service Representative to handle customer service and client relations.  The ideal candidate should be outgoing, people oriented, and willing to go the extra mile in providing service to our providers and customers.  Client Services Representatives answer questions from patients and providers about saliva-based testing kits, review medical paperwork, and make appointments for our Medical Support staff.

Essential Duties and Responsibilities:
  • Professionally handle a large number of incoming calls from patients and providers and ensure that questions are answered courteously, promptly and thoroughly
  • Provide extraordinary customer service for all phone and email inquiries
  • Responsible for detailed review of medical paperwork
  • Schedule educational consultations between providers and Medical Support staff
  • Follow up on company inquiries to providers or patients that have not been immediately resolved
  • Accurately process provider’s orders for patient test kits
  • Recognize when it is necessary to escalate patient or provider concerns to a Manager or Director
  • Follow all HIPAA and company guidelines on requests for release of medical information
  • Maintain a net, clean and professional personal appearance and observe the dress code established by the company
  • Perform all other duties required by management
Requirements or Qualifications:
  • Demonstrate professional demeanor and portray company core values to patients, providers and co-workers
  • Strong personal management skills, including time management, planning, organizing and delivery of results
  • Ability to maintain composure in stressful situations
  • Ability to communicate effectively in person and over the phone
  • Highly skilled in reviewing, compiling and reporting information that is accurate and complete
  • Ability to follow company communication procedures, guidelines and policies
  • Proven track record in consistency and timeliness in attendance
  • Patient, friendly, and out-going personality; work well with all types of people
Education and Experience:
  • High School Diploma or GED equivalent.  AA degree preferred
  • Three to five years of customer experience
  • Two-three years experience with multi-line phones
  • Healthcare background preferred
  • Strong computer skills and ability to type 55-60 WPM

CNT: 5508
If you would like to apply for this position, please email your CV and a cover letter with “Client Services Representative” in the subject line to resume@diagnostechs.com

NO CALLS FROM RECRUITERS OR TEMPORARY AGENCIES PLEASE.
This position is direct hire only.

DiagnosTechs is an equal opportunity employer and values diversity at our company.  We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Benefits
Benefits include Medical, Dental, and Vision coverage as well as a participation in the company sponsored life insurance, 401K and flexible spending accounts, as well as paid vacation, paid holidays, and sick leave.


 

Patient Account Representative

Position Summary:

The Patient Account Representative processes claims, addresses overdue accounts, and resolves collection disputes.

Primary Responsibilities:
  • Answer incoming billing and insurance related phone calls and emails in a courteous manner
  • Collect outstanding balances with patients by making outgoing calls and receiving incoming calls.
  • Collect and post patient payments
  • Respond to collection disputes
  • Perform data entry and verification of Medicare and insurance demographics
  • Review and evaluate incoming requisition forms
  • Assist the Insurance Coordinators in their daily job functions
  • Perform all other duties required by the Department Manager
Requirements or Qualifications:
  • Strong personal management skills, including time management, planning, organizing and delivery of results
  • Ability to maintain composure in stressful situations
  • Ability to communicate effectively in person and over the phone with insurance carriers, patients, providers, and co-workers
  • Highly skilled in compiling and reporting information that is accurate and complete
  • Professional demeanor
  • Proven track record in consistency and timeliness in attendance
  • Patient, friendly, and out-going personality; work well with all types of people and foster teamwork and trust with fellow employees
Education and Experience:
  • High School Diploma or GED equivalent.  AA degree preferred
  • Three to five years of collections experience
  • Strong knowledge of Medicare Insurance and healthcare billing
  • Experience with Microsoft Word and Excel
  • Ability to type 45-55 WPM

PB: 0421
If you would like to apply for this position, please email your CV and a cover letter with “Patient Account Representative” in the subject line to resume@diagnostechs.com

NO CALLS FROM RECRUITERS OR TEMPORARY AGENCIES PLEASE.
This position is direct hire only.

DiagnosTechs is an equal opportunity employer and values diversity at our company.  We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Benefits
Benefits include Medical, Dental, and Vision coverage as well as a participation in the company sponsored life insurance, 401K and flexible spending accounts, as well as paid vacation, paid holidays, and sick leave.


 

Shipping Clerk

Position Summary:

We are looking for a self-motivated, positive, and conscientious Shipping Clerk.

Primary Duties and Responsibilities:
  • Perform all tasks safely and efficiently following all safety procedures and policies
  • Work closely with all DiagnosTechs and InterPlexus Departments to ensure quality service to all providers and patients
  • Arrange for the shipping of kits to patients and providers.  When possible, ensure all orders are shipped the day the order is received
  • Assist in pulling stock inventory from offsite storage facilities for all DTI/InterPlexus Departments.  Store and organize documents for DTI Departments in offsite storage facilities
  • Be proactive in identifying problems that may adversely affect the shipping process, notifying the department manager/supervisor, and correcting the problem as directed
  • Complete all assigned duties and tasks within stated TAT (turnaround time) and notify the department manager/supervisor when goals will not be achieved
  • Maintain a safe, clean and organized work area at all times
  • Make sure supplies are ordered in a timely manner
  • Display strong personal commitment to the overall success of the organization.  Demonstrate stewardship for the DiagnosTechs brand.  Encourage strong teamwork between departments
  • Follow all standards and procedures related to the Health Insurance Portability and Accountability Act (HIPAA)
  • Perform all other duties as requested
Required Skills and Abilities:
  • Consistently demonstrates accuracy and thoroughness. Strong attention to detail
  • Monitor own work to ensure quality
  • Strong personal management skills, including time management, planning and organizing
  • Effective written and oral communication skills
  • Proven track record in consistency and timeliness in attendance
  • Able to resolve problems in a fast-paced environment
Requirements or Qualification:
  • High School diploma or General Educational Development Diploma (GED)
  • 3-5 Years Shipping Experience
Physical Demands:
  • During the performance of his/her work duties, the incumbent will be occasionally required to lift over 100 pounds, and will frequently lift 25 pound packages.

This is a full-time, 40 hours per week position.  May need to occasionally stay later or come in earlier to help with an urgent issue or coverage for vacations.  Typical hours are Monday through Friday 8:30am -5:00pm.

SH: 0056
If you would like to apply for this position, please email your CV and a cover letter with “Shipping Clerk” in the subject line to resume@diagnostechs.com

NO CALLS FROM RECRUITERS OR TEMPORARY AGENCIES PLEASE.
This position is direct hire only.

DiagnosTechs is an equal opportunity employer and values diversity at our company.  We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Benefits
Benefits include Medical, Dental, and Vision coverage as well as a participation in the company sponsored life insurance, 401K and flexible spending accounts, as well as paid vacation, paid holidays, and sick leave.


 

Project Manager

Position Summary:

DiagnosTechs Laboratory is seeking a Project Manager to assume responsibility for the successful initiation, planning, design, execution, and monitoring of projects at clinical and research laboratory. The ideal candidate should be outgoing, people oriented, a good listener, and willing to go the extra mile in his or her daily work.

Primary Responsibilities:
  • Coordinate internal resources and third parties/vendors for the flawless execution of projects
  • Ensure that all projects are delivered on-time, within scope and within budget
  • Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
  • Ensure resource availability and allocation
  • Develop a detailed project plan to monitor and track progress
  • Manage changes to the project scope, project schedule and project costs using appropriate verification techniques
  • Measure project performance using appropriate tools and techniques
  • Report and escalate to management as needed
  • Manage the relationships with all stakeholders
  • Perform risk management to minimize project risks
  • Establish and maintain relationships with third parties/vendors
  • Create and maintain comprehensive project documentation
  • Is familiar with project management software options, such as Asana
  • Meet with stakeholders to take detailed ordering briefs and clarify specific requirements of each project
  • Track project performance, specifically to analyze the successful completion of short and long-term goals
  • Meet budgetary objectives and make adjustments to project constraints based on financial analysis
  • Develop comprehensive project plans to be shared with clients as well as other staff members
  • Use and continually develop leadership skills
  • Perform other related duties as assigned
  • Develop spreadsheets, diagrams and process maps to document needs
  • Enhances department and organization reputation by accepting ownership for accomplishing new and different requests
Requirements or Qualifications:
  • Proven experience in project management
  • Strong personal management skills, including time management, planning, multitasking, and organizing and delivery of results
  • Ability to maintain composure in stressful situations
  • Ability to communicate effectively in person and over the phone
  • Highly skilled in reviewing, compiling and reporting information that is accurate and complete
  • Ability to follow company communication procedures, guidelines and policies
  • Patient, friendly, and out-going personality; work well with all types of people
Education and Experience:
  • Bachelor’s degree and 2-4 years of experience in the filed or in a related area
  • Project Management Professional (PMP) / PRINCE II certification is not required, but is a plus
  • Healthcare background preferred but not required
  • Inventory control and budgeting experience

PM:0812
If you would like to apply for this position, please email your CV and a cover letter with “Project Manager” in the subject line to resume@diagnostechs.com

NO CALLS FROM RECRUITERS OR TEMPORARY AGENCIES PLEASE.
This position is direct hire only.

DiagnosTechs is an equal opportunity employer and values diversity at our company.  We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Benefits
Benefits include Medical, Dental, and Vision coverage as well as a participation in the company sponsored life insurance, 401K and flexible spending accounts, as well as paid vacation, paid holidays, and sick leave.


 

Laboratory Assistant

Position Summary:

DiagnosTechs Laboratory is looking for a self-motivated, positive, and conscientious entry-level, Laboratory Assistant.  As this is an entry level position, we are willing to train a motivated individual.

Primary Duties and Responsibilities:
  • Follow DiagnosTechs procedures for specimen handling, processing, and maintenance of records.
  • Perform all tasks safely and efficiently according to strict adherence to safety procedures and policies.
  • Be proactive in identifying problems that may adversely affect specimen processing, notifying the lab manager/supervisor, and correcting the problem as directed.
  • Complete all laboratory assigned duties and tasks within stated TAT (turnaround time) and notify the lab manager/supervisor when goals will not be achieved.
  • Perform and document required maintenance on equipment as assigned by lab manager/supervisor.
  • Display strong personal commitment to the overall success of the organization.  Demonstrate stewardship for the DiagnosTechs brand.
  • Follow all standards and procedures related to the Health Insurance Portability and Accountability Act (HIPAA)
Required Qualification:
  • High School diploma or General Educational Development Diploma (GED)
Preferred, But Not Required Qualifications:
  • Some college science courses
  • Required Skills and Abilities
  • Computer literacy
  • Effective written and oral communication skills.
  • Familiar with Microsoft Office (Word, Excel, PowerPoint, etc)
  • Able to resolve problems in a fast-paced environment.
  • Strong attention to detail

This is a full time position working between the hours of 7:30 am and 4:00 pm Monday through Friday.  This position is eligible for medical benefits.

RD:LA 0877
If you would like to apply for this position, please email your CV and a cover letter with “Laboratory Assistant” in the subject line to resume@diagnostechs.com

NO CALLS FROM RECRUITERS OR TEMPORARY AGENCIES PLEASE.
This position is direct hire only.

DiagnosTechs is an equal opportunity employer and values diversity at our company.  We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Benefits
Benefits include Medical, Dental, and Vision coverage as well as a participation in the company sponsored life insurance, 401K and flexible spending accounts, as well as paid vacation, paid holidays, and sick leave.