Dear DiagnosTechs Providers,
We want to inform you that DiagnosTechs’ Legacy Provider Portal will be retired on December 16, 2025. If you have not yet visited the New Provider Portal, we encourage you to log in today using your existing account number and password.
Features available in the new portal include:
📦 Ordering Improvements
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Convenient repeat online orders
Re-enter your most common test orders in just a few clicks, perfect for recurring workflows and high-volume clinics. -
Custom panel builder
Create, customize, and save your own Flexi-Matrix test panels tailored to your patients’ needs. -
Save-a-draft workflow
Start an order, save your progress, and return anytime. A streamlined, user-friendly ordering experience designed for busy providers. -
Smart address entry
Enjoy faster, more accurate shipping with Google Autocomplete and enhanced address validation built directly into your portal.
💳 Payments & Billing Enhancements
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Enhanced payment security
Your transactions are now protected by an industry-leading secure gateway, powered by the same trusted third-party platform used by major banks and financial institutions. -
Secure Patient Payments
Patient pay is now fully restored through our redesigned, secure patient pay portal. -
Payments made easier
Save multiple cards securely and use them to complete payments quickly and conveniently.
⚙️ Performance & Reliability
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Reliable operations
Behind the scenes, we’ve implemented major infrastructure upgrades to deliver higher stability, faster load times, and consistently high availability.
🎨 User Experience & Design
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Modernized, user-friendly interface
A refreshed, intuitive design that makes navigating your portal smoother, faster, and more enjoyable. -
Proactive alerts
View alerts about your account balance, new test results, orders with updates, and much more on your welcome page.
🔐 Security & Account Protection
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Two-Factor Authentication (2FA) (coming soon)
An added layer of protection for your account, ensuring only you can access sensitive patient and provider information.
We are continuously working on new features to add value for our providers!
We are also pleased to share that we have upgraded to Microsoft’s secure, cloud-based server system – Azure. As a result, your access to test reports, provider tools, and other resources will remain uninterrupted.
At DiagnosTechs, we continuously strive to enhance your experience. We welcome your feedback and ideas and encourage you to reach out with any questions or suggestions that will help us continue developing new features and adding value to your portal. You may contact us at 1-800-878-3787, Monday through Friday, from 7:00 AM to 4:00 PM Pacific Time, or email us at [email protected].
Reminder: DiagnosTechs’ Legacy Provider Portal will be retired on December 16, 2025.
Thank you for your continued partnership and for being a valued member of the DiagnosTechs community.
Sincerely,
The DiagnosTechs Team
New Provider Portal Access